At Ambria, we do not just build homes, we build careers. As a member of the Ambria Homes team, you will be part of something bigger, in an entrepreneurial work environment that encourages creativity and innovation at every level. With excellent benefits and room for advancement, you will play a key role in building and selling homes that families will cherish for years to come, at the same time as creating a rewarding future for yourself.

Customer Care Coordinator

The Ambria Group of Companies is a Vaughan-based real estate investment firm, strategically integrated for the purposes of land acquisition, financing, development and construction. Our seasoned management team brings decades of knowledge, integrity and expertise to the construction process. Ambria has evolved and grown since inception by being involved and responsible for the creation of thousands of low-rise and high-rise homes in a broad range of successful new communities.

Ambria offers a full range of diversified construction services, while offering a safe and progressive work environment for our employees. We demand excellence, deliver on our promises and continuously search for new and better ways to provide the best solutions to our valued customers.

With our continued rapid growth, we are currently seeking a talented, dynamic and ambitious individual to join our team as a Customer Care Coordinator.

The Customer Care Coordinator will be responsible for but not limited to the following duties and responsibilities:


  • Effectively communicate in a professional manner with homeowners, construction personnel, consultants and trade contractors.
  • Ensure coordination between the Sales, Project Management and Construction teams.
  • Schedule and coordinate re-occurring on site meetings between the Customer Care and Construction teams.
  • Attend construction meetings to uphold quality service standards with third party trades, and the construction teams.
  • Manage the quality control (QC) and Pre-Delivery Inspection (PDI) processes.
  • Arrange PDI packages and homeowner information material, including preparing CCPs.
  • Coordinate schedules between trade and site personnel and address enquiries as required.
  • Communicate with Tarion Home Warranty Program representatives.
  • Communicate with homeowners and attend on site meetings to assess deficiency.
  • Respond to and provide immediate resolution to homeowner concerns.
  • Process all warranty related claims including Tarion submissions.
  • Coordinate repair appointments and ensure repair completion.
  • Review and monitor completion of the Technical Audit, PDI, 30-Day, Year-End, and 2ndYear Tarion forms, ensuring timely response by Customer Care Personnel and or Trades.
  • Obtain quotes, issue work orders and purchase orders, and track deliverables from third party suppliers and contractors
  • Coordinate signoffs, WOs, POs, MSD forms
  • Maintain and track customer communication and monitor the completion of all required service administration records, including all Tarion Builder updates.
  • Assist in the training of new hires, placement, monitoring and evaluation of personnel.
  • Provide regular reporting to management to measure the number, type, and completion status of PDI and warranty items. Identify recurring items, investigate and eliminate or reduce where possible.
  • Participating in overall project closeout, including document archival, maintenance and warranty manuals, deficiencies, and warranty work.
  • Oversee conciliations between homeowners and Tarion and advocate for timely resolutions.
  • Assist in developing systems and processes to prevent and mitigate conciliations.
  • Continuously work on improving the customer care experience to exceed customer expectations.
  • Continually work towards self-development to stay current on Customer Care practices (Tarion) and the Construction Industry standard.


  • You have construction related training in a similar role with 3+ years of progressive experience or an equivalent combination of technical training and experience.
  • Excellent understanding of the Tarion Warranty Coverage and Construction Performance Guidelines.
  • Strong knowledge of High-Rise and Low-Rise construction processes including scheduling, sequencing and timelines.
  • Working knowledge of construction management software packages (Builderlynx) and strong computer skills required (Microsoft Office).
  • Experience working on large residential projects within a strong team-based environment focused on continuous improvement and quality customer service.
  • Ability to create and manage the document control process
  • Effective verbal and written communication skills.
  • Strong interpersonal skills and the ability to negotiate effectively.
  • Strong planning, organizational, and time management skills with the ability to multitask and prioritize direct-report tasks for prompt execution.
  • Ability to identify and manage risk and opportunities on construction projects.
  • Demonstrates strong problem-solving and decision-making skills.
  • Demonstrates flexibility and ability to work in a fast-paced environment.
  • Valid Driver License and access to a vehicle
  • Ability to move from site to site within Southern Ontario with minimal notice as required.

Ambria provides a unique career opportunity within a progressive supportive work environment promoting continuous learning and opportunity for growth, as well as a competitive compensation package.

If this opportunity matches your interest and experience, please email your resume to

Ambria is an equal opportunity employer and welcomes diversity of applicants. We thank you in advance for your interest, however, only qualified candidates selected for further consideration will be contacted directly. Please be sure to continually check our website for other related positions as they are posted.